Talking to a Real Human is the Ultimate Bespoke & Luxury in Customer Service

Have you ever heard someone say, ‘relaying my issues to a chatbot or an answering service made doing business easy and hassle‑free’? we certainly have not. What we have heard and felt firsthand as a customer of countless companies is frustration. The kind of frustration that builds as you dial the same number over and over, hoping that this time you will reach a real human instead of yet another loop of automated prompts.

​Like you, we never want to go through this kind of experience again. Ever. And we certainly do not want our customers to. In a world where everything demands our attention all at once, the real question becomes, how do you bring more humanity into your service?

We’ve asked ourselves that too. And here are three (3) ways we’ve chosen to rage against the machine, and some you can employ :

​1. Responding to reviews. Respond genuinely and uniquely each time. Enjoy the interaction.

2. Answering the phone, and if you are in the middle of something, be honest. Let the customer know you will call them back, agree on a time frame, and follow through. That simple act of respect means more to people than you would imagine.

​3. Recalling customers’ names and greeting them personally.

​Why do these work? Because they are rooted in the human moments people crave but rarely receive anymore: attention, honesty, and genuine connection.

​#builtforyourbandwidth