Guest Journey Audit & Mapping $350-$650
$350, Light Guest Journey Audit & Mapping (straightforward journeys, 1 type of guest).
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$650, Full Flow Guest Journey Audit & Mapping (complex journeys, multiple guests).
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Full Guest Journey Design (End‑to‑End) $750-$1,500
$750, Light Guest Journey Design (seeking a polished guest journey built from existing materials).
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$1500, Full Flow Guest Journey Design Rebuild (creating from scratch).
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Quarterly Guest Experience Review $300-$600
$300, Light Quarterly Guest Experience Review (recent experience, messaging, feedback patterns & clear recommendations).
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$600, Full Flow Quarterly Guest Experience Review (higher volume, multiple guest types, reoccurring issues).
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Personalized Guest Communications $200-$600
$200 Light Welcome Message Suite, (a polished, ready‑to‑deploy welcome sequence that sets tone, clarity, and expectations from the first touch).
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$300 Steady Stay‑Flow Messaging (3-5 touchpoints, a full mid‑stay communication arc that keeps guests informed, supported, and guided without overwhelming them).
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$600 Full Flow Guest Communication System (your signature, end‑to‑end communication engine, intake, templates, automation, escalation scripts, and message architecture).
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Escalation Pathways $200, $300-$600
$200 Ownership + Fix (internal error, missed step, wrong file and incorrect charges).
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$300 Light Escalation Pathway Build (a single, structured pathway that defines who gets notified, when, and how issues move upward).
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$600 Full Flow Multi‑Scenario Escalation System (a full, multi‑tier system covering different types of issues (noise, damage, safety, access, guest conflict) with clear scripts and decision trees).
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