You know those sessions where you are either changing roles, taking on more, or being taught a new development at work, but the trainer, usually a coworker just like you, is throwing information at you at the speed of light? They pretend kindness, and may even be genuinely kind on the first day, but it diminishes minute by minute. Their tone becomes stilted, signaling that they are not open to many questions and not interested in teaching you step by step, which later leads t

There is a defining moment in customer relations that can establish how a business is remembered by both customers and employees. When this moment goes wrong, it becomes so unforgettable, so jarring, that it shapes long-term perceptions. It is likely that you have experienced it yourself, a situation so uncomfortable, so mishandled, that you vowed never to return to that business again. You may have even warned others to stay away, convinced that no change in management could

Many of us have heard about some form of consulting, and most of us have taken part in it without even realizing. If you are unsure, think of the moments when you have sought expert input or a professional perspective. For example: Getting advice from your doctor, Seeking guidance from a financial professional, Meeting with a lawyer, Talking through a decision with a business partner. Consulting is not reserved for technical fields or an executive suite. It is simply seeking